TRADE JAPAN

Policies

Clear terms. No surprises.

How we quote, invoice, ship and handle claims — written plainly, so there is nothing to discover later.

Quotations and pricing

  • Listed prices are FOB from a Japanese port unless stated otherwise. CIF quotations include ocean freight and insurance to the destination port you name.
  • Quotations are valid for 5 business days. Because units are sourced live from Japanese auctions, availability is confirmed only when we issue the proforma invoice.
  • Inland transport, port charges, duties and taxes at destination are not included and are payable by the buyer.

Reservation and payment

  • A deposit of USD 500 reserves a vehicle for up to 7 days while the invoice is settled.
  • We accept bank transfer (T/T) in USD, JPY or EUR. Banking details are shown on the proforma invoice only; we never change them by email or messaging app.
  • Full payment must clear before the vessel booking is confirmed. Bank charges on both sides are for the buyer's account.

Cancellation and refunds

  • A reservation may be cancelled within 48 hours of the deposit for a full refund.
  • After 48 hours the deposit is retained, except where we cannot supply the unit or where the unit fails the disclosed inspection.
  • Once a vehicle is loaded, orders cannot be cancelled. Refunds are paid to the originating bank account only.

Vehicle condition and inspection

  • Every unit is listed with its auction or JAAI inspection sheet, including grade, mileage verification and recorded damage.
  • Used vehicles are sold as-is. Normal wear, minor scratches and dents consistent with the stated grade are not defects.
  • Additional pre-shipment inspection by a third party can be arranged at the buyer's cost.

Shipping and risk

  • We ship RoRo and container from Yokohama, Nagoya, Kobe and Osaka. Sailing dates are set by the carrier and may change.
  • Marine insurance is included in CIF quotations and strongly recommended for FOB orders. Risk passes to the buyer once the unit is on board.
  • We are not liable for carrier delays, port congestion or strikes, but we track every shipment and keep you updated until arrival.

Import compliance

  • Import age limits, emission rules and inspection requirements are the buyer's responsibility and differ by country.
  • Tell us the rule that applies in your market before we invoice and we will only supply units that comply.
  • We supply the Japanese export certificate, deregistration papers and English translation needed for clearance.

Claims

  • Report any discrepancy within 7 days of arrival with photos, the inspection sheet and the Bill of Lading.
  • Verified material discrepancies are settled by partial refund, repair contribution or replacement, case by case.
  • Claims for items excluded from the invoice, or for damage occurring after delivery, cannot be accepted.

Privacy

  • We collect only the data needed to quote, invoice and ship: name, company, contact details, destination and payment reference.
  • Your data is shared with shipping lines, insurers and customs agents strictly to complete your order, and is never sold.
  • Write to sales@tradejapan.co.jp at any time to request a copy of your data or its deletion.

Questions about these terms? Email sales@tradejapan.co.jp or call +81 45 641 8720 (Japan).