FAQ
Frequently asked questions.
Everything dealers ask us before their first shipment from Japan.
Which models sell best in your market?+
Toyota Vitz, Premio, Allion, Corolla Fielder and Axio, Nissan Note and March, plus Hiace vans and X-Trail / RAV4 SUVs. Parts availability and resale value for these models are excellent worldwide, which is why we keep the deepest stock in exactly those lines.
How do I reserve a vehicle?+
Send an inquiry from the vehicle page or write to sales@tradejapan.co.jp with the stock number. We reply with a full FOB and CIF quotation within one business day. A deposit of USD 500 holds the unit while the invoice is settled.
How do I pay?+
Bank transfer (T/T) in USD, JPY or EUR. A deposit reserves the vehicle; the balance is due before the vessel is booked. Our banking details appear on the proforma invoice only — never trust payment details received from any other channel.
Which port should I ship to?+
We ship to the port you name. Common destinations include ports in Chile, Uruguay, East Africa, Southeast Asia and the Caribbean. We can quote the inland leg together with the ocean freight where needed.
How long does shipping take?+
Roughly 35-55 days from a Japanese port to your chosen destination. Sailing schedules from Yokohama, Nagoya and Kobe are weekly; we confirm the vessel and ETA as soon as the booking is issued.
Can I see the real condition before buying?+
Yes. Every unit ships with its auction or JAAI inspection sheet showing the grade, mileage verification and recorded damage. We can also send extra photos and video of specific panels, the engine bay and the interior on request.
Is the steering wheel on the right?+
Most Japanese domestic stock is right-hand drive. Left-hand drive units appear occasionally and are marked in the listing. Filter by steering or ask our sales desk if LHD is a requirement in your market.
What documents will I receive?+
Original Bill of Lading, commercial invoice, Japanese export certificate with English translation, deregistration papers and the inspection sheet. Documents are couriered as soon as the payment clears and the vessel departs.
Do you handle customs at destination?+
We handle export clearance from Japan. Import clearance is done by you or your customs broker; we can recommend brokers at destination and prepare the paperwork the way they need it.
What about age limits and import rules?+
Import rules differ by country and change over time. Confirm the current rule with your broker before you pay — we will only invoice units that match the rule you confirm.
Do you offer dealer or volume pricing?+
Yes. Dealers buying regularly get wholesale pricing, priority auction bidding, consolidated shipments and a dedicated account manager. Ask the sales desk about the dealer programme.
What if the vehicle arrives different from the description?+
Tell us within 7 days of arrival with photos and the inspection sheet. Where the unit materially deviates from what was disclosed, we negotiate a partial refund, repair contribution or replacement, case by case.
Still unsure about something? Write to sales@tradejapan.co.jp or message us on WhatsApp at +81 80 4392 1176.